Mon 22 Jul 2024 •
Cashless - summary information
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Pre-charging of cashless wristbands has just started!
A MORE COMFORTABLE FESTIVAL WITH THE CASHLESS NFCtron SYSTEM? ENJOY LET IT ROLL WITHOUT UNNECESSARY QUEUES, WITH AN OVERVIEW OF YOUR FINANCES, AND ABOVE ALL, SAFELY!
WHAT IS CASHLESS?
- A festival wallet.
- A secure method of payment at all sales points at the festival.
- A payment method that allows you to have perfect control over your spending and pay within seconds simply by tapping the chip to the sales device.
- A chip festival wristband that serves as a ticket, granting visitors access to the summer festival area and movement within it.
HOW DOES IT WORK?
- Upon entering the festival area, you will be given a festival wristband with a chip at the wristband station.
- At the top-up station, you can load money onto your wristband (if you haven't done it online in advance). The first on-site top-up is subject to a fee of 50 CZK, and the minimum top-up amount is 100 CZK. You can pay with cash or card. If you preloaded the wristband online, your money will be automatically transferred to the wristband after connecting the ticket and wristband. There is NO one-time fee of 50 CZK for online preloading.
- Download the NFCtron festival app (android | ios), scan the activated chip, and track your spending even more conveniently! With the app, you can also rate your orders, receive notifications about completed payments, and, after the event ends, easily request a refund of the remaining credit back to your bank account within 14 days.
- After each order, the vendor will show you the remaining balance. You can also check your spending in the NFCtron mobile app simply by scanning the chip.
ONLINE WRISTBAND TOP-UP
You can top up your credit online for free before the event at no charge.
- You can do this in the new IOS app or via this link.
- Enter the number of your festival ticket, the ticket holder's name, and top up your money (the minimum top-up amount is 100 CZK).
MOBILE APP
For an even better event experience, download the NFCtron mobile app, scan the activated chip, and track your spending even more conveniently! (android | ios). With the app, you can also rate orders with stars and comments, providing us with feedback for future editions.
After the event ends, you can easily request a refund of the remaining credit back to your bank account within 14 days.
The app is available on App Store and Google Play. NFC technology in your phone is required for full app functionality.
REFUNDS
After the event, simply request a refund of unused Bolts in the NFCtron app.
Just scan the chip, click on REQUEST A REFUND, and follow the instructions.
If you prefer not to download the app, request a receipt with a QR code at the top-up station. Scan the code, and you will see the option to return your credit directly on the main card. The request is processed within 14 working days.
Refund rules:
Refunding of unused credit is automatically controlled by the system. Your request may be temporarily denied, and you may be asked to explain the request in the following cases:
- Repeating the same bank account across more than 3 requests.
- A significant difference between the returned cups and the paid deposits.
- Less than 2 completed transactions at the event. NFCtron does not collect any personal data; all information is used solely to pay the remaining credit to the bank account once.
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